Refund Policy

General Policy

• All sales are final. No refunds will be issued for purchased articles or subscriptions unless the journal is unable to provide the content as promised.
• Refund requests must be submitted in writing within [number] days of the purchase or subscription date.

2. Reasons for Refund

• Non-delivery: If the purchased content is not delivered within [number] days of the purchase date, the customer may request a full refund.
• Incorrect Content: If the delivered content is significantly different from what was described or advertised, the customer may request a partial or full refund.
• Technical Issues: If technical issues prevent the customer from accessing or using the purchased content, the customer may request a refund or credit for future purchases.

3. Refund Process

• Refund requests must be submitted in writing to [email address] or [postal address].
• The customer must provide proof of purchase, including the order number, date, and amount paid.
• The journal will investigate the refund request and provide a response within [number] business days.
• If a refund is approved, the journal will process the refund using the original payment method.

4. Exceptions

• Refunds will not be issued for changes of mind, accidental purchases, or dissatisfaction with the content.
• Refunds will not be issued for subscriptions that have been partially fulfilled.